What is your return/exchange policy?Updated 10 days ago

While we do not offer refunds, we're happy to offer exchanges within 30 days of your order date.

Free exchanges on US orders. Whether you've chosen the wrong shade, the wrong length, or simply changed your mind, we'll email you a prepaid return label so you can send your order back at no cost to you. Prepaid labels are for US (domestic) orders only. Customers outside the USA may need to pay for their own return shipping.

Once we receive your return, we'll send you a replacement set of Boho Locs up to the same value as your original order.

• If your replacement costs more than your original order, we'll email you an invoice for the difference.
• If your replacement costs less than your original order, we'll refund the difference to your original payment method.

To be eligible for an exchange:

• The order was placed in the last 30 days
• The hair and all its contents are in the original packaging
• The original shipping slip and invoice are included
• The item you'd like to swap to hasn't launched in the last 30 days

We can't exchange hair that:

• Has been worn or cut in any way
• Is missing any locs from the pack
• Has had the gold ties in the packaging cut

Sale items are final and can't be exchanged. Gift card purchases can't be exchanged either.

To start an exchange, email [email protected] with your order number in the subject line and let us know what you'd like to exchange for.