Returns and Exchanges
Do You Offer Refunds?
No, we do not offer refunds.
What is your return/exchange policy?
While we do not offer refunds, we're happy to offer exchanges within 30 days of your order date. Exchanges on US orders are free with a prepaid return label.
How do I initiate an exchange?
Email [email protected] within 30 days of your order date with your order number in the subject line and the product you'd like to exchange for. We'll reply within 1 business day.
Do I have to pay to ship the item back to you?
No, not for US orders. We'll email you a free prepaid return label. Customers outside the USA may need to pay for their own return shipping.
How long does it take to exchange once you have received my order?
Once we receive your return, we'll send your replacement order and email you the tracking information as soon as it's available.
I’m not happy with the locs, can you help?
We're sorry you're not happy with your order. Email [email protected] with your order number and NOT HAPPY in the subject line and we'll reply within 1 business day.
Do you offer sample locs?
We don’t offer samples at this time I’m afraid
How do I find my order number?
Your order number can be found in your order confirmation email you’ll receive from [email protected] and in the packing slip that arrives with your order. It will begin with a - # and be 5 digits long
Can I cancel my order?
Yes, within 1 hour of purchase for express orders and 2 hours for standard orders. Email [email protected] with CANCEL and your order number in the subject line.
Are return labels prepaid?
Yes. Return labels are prepaid for US orders. Customers outside the USA may need to pay for their own return shipping.
Can I exchange sale items?
No. Sale items are final, with no exchanges.